Box Office Policy

  • Reserved seating requires selecting your seats. If you have any questions, please let us know if we can help.

  • For General Admission, please note any special requests in the checkout section when ordering online. (i.e., aisle seat, handicap, etc.) • All internet orders are processed in the order they are received.

  • In-person window sales at the Box Office are processed immediately.

  • Seats can’t be held without payment.

  • At this time, Gift Certificates cannot be redeemed online. Please visit our Box Office window at 165 Main Street, Ellsworth, ME.

    • ALL SALES ARE FINAL

    • NO REFUNDS

    • NO EXCHANGES

  • If The Grand CANCELS, ticket holders will have 10 business days to receive a full refund and up to 30 business days for exchanges after the event is canceled.

  • All programs, artists, performance dates and times are subject to change.

  • Group Sales of 20 or more tickets, please contact our Box Office at 207-667-9500.

  • Child rates apply to 12 years old or younger.

  • Student rates apply to ages 13-17.

  • Senior rates apply to ages 62 years of age and older.

  • State Law requires all persons to have a ticket for an event.

  • The Grand reserves the right to refuse admission to the theater and to the grounds to any person or to require a person already admitted to leave the theater or its grounds if their conduct or presence is considered to be causing or liable to cause annoyance to the public, or to endanger or be liable to endanger the public or theater, or to be otherwise undesirable.

  • The box office can be reached at 207-667-9500.

Prohibited Items: 

  • All outside food and beverages, including alcohol

  • Marijuana and drugs without a prescription

  • Laser pointers (will be confiscated, patron subject to ejection)

  • Coolers (hard-sided and soft-sided)

  • Audio or video recording devices

  • Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys)

    • The Grand holds a state Beer and Wine license, and weapons are not permitted on site, even registered and licensed.

  • Bullhorns or noisemakers

  • Balloons

  • Selfie Sticks

  • Confetti, glitter, and other items that can be thrown

  • Large hats or accessories that may limit the view of other patrons

  • Commercial signage

  • Animals (except service animals)

  • Bicycles and scooters

  • Patrons bringing skateboards, inline skates, hoverboards, or strollers will be asked to check them at the theatre

  • Remote control flying devices, drones or UAVs (unmanned aerial vehicles)

  • Bags larger than 12” x 12” x 12”

  • Unapproved pamphlets, handouts, advertisements

NOTE: Some events may allow other items and have additional restrictions. Please review the event email you receive as a ticketholder prior to arriving at The Grand.